YOUR PRIVACY MATTERS
COLLECTION OF INFORMATION
Information You Provide
We may ask you to provide personal information when you register the OneControl gateway module for a program or service, subscribe and share the application, use our product/s, fill out a form, or in connection with other activities, services and features or resources we make available to you at the time of application operation. We may ask you for: your name, title or position, email address, mailing address, phone number, and other personal information as appropriate. Additionally, we may request information about the OneControl product/s you are connected to your OneControl system, such as receiver serial number/s. In the case of a technical issue, we may also collect information relating to a support or service incident. Please note that we do not intentionally collect any sensitive personal information relating to your health or medical history, racial or ethnic origins, political or religious beliefs or sexuality; please do not provide any of this type of information to us.
Information Collected Automatically
To measure and improve the performance of our Sites, we may collect information during your visit to the Sites through our automatic data collection tools, which may include Web beacons, cookies, embedded Web links, pixel tags and other commonly used information-gathering tools. These tools help us track how users are interacting with our Sites, and help us make your visit to our Sites easier and more efficient by providing you with a customized experience and recognizing you when you return. OneControl maintains its own pages on many social networking sites, and we may also collect information from you when you interact with our social networking pages.
Information Collected through our Products
1.When you install our systems to help automate your house, we receive information that you or your installer inputs into your registration fields which may include: your name, phone number, email ID, IMEI of your phone or the sub-user phone and serial numbers of the OneControl products installed; the version and type of any software installed; the type of third-party devices you integrate; the names of the rooms where you have connected devices; the names of the locations of the PIRs where you have installed the devices, time zone; and other information about phone permissions “Manage calls & phone state” This functionality requires just to acquire IMEI number from the phone which is used to encrypt the data being transmitted. To make calls in case of alerting user with security module and to store the user data in phone memory.
Some of our products also allow us to automatically receive data related to the functionality and use of the system, such as the time, frequency and type of use of the various components your system, a history of your device settings including any adjustments you make, data from any sensors built into the OneControl system or the products you integrate into the system, the type of media player and media you are using, etc. This project--specific data may be stored along with any account information you provide when you set up an account with OneControl including your email and other contact information. We use this information to help us customize our communications to you, troubleshoot problems with your system or account, and to improve the functionality of our products. More importantly, we use this information to provide the core functionality of your automation system and help make your life more comfortable and secure. By way of example, depending on how you’ve configured your OneControl system:
- We may use your mobile no. to validate your phone through a verification code via our cloud server.
- E-Mail ID to receive queries & service oriented issues while in use of OneControl system.
- Allow Phone calls and text messages to alarm the user of any abnormality found with his/her OneControl product installed.
- We may also use IMEI from one phone to another phone to add sub-user (additional user) to control your appliances with your personal intension.
WHY WE COLLECT INFORMATION
OneControl may collect and use your information for the following purposes:
- To personalize and customize your home automation experience.
- To improve customer service and respond to requests. Information you provide helps us respond to your service requests and support needs more efficiently, and enables us to contact you in response to your requests for product information and support.
- To improve our products and services.
- To process orders, warranty claims and payments from our users, independent dealers and distributors.
- To contact you by telephone to discuss your account or respond to requests and questions.
- To send you periodic emails. We may use email addresses provided to us to send information and updates pertaining to accounts, purchases, or products. It may also be used to respond to inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will also receive emails that may include company news, newsletters, surveys, updates, related product or service information, and the like.
- For other purposes when we have your consent.
HOW WE PROTECT YOUR PERSONAL INFORMATION
Your personal information and data files are stored on OneControl servers and the servers of companies we hire to provide us with storage services. OneControl takes precautions including industry standard administrative, technical, and physical measures that are designed to safeguard the personal information collected from visitors and customers against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. When you enter personal information on our forms, we encrypt this data using SSL or other technologies. These technologies are designed to protect the confidentiality of your personal information when it's transmitted over the Internet. Notwithstanding all of our efforts, no security controls are 100% effective and OneControl cannot guarantee that third parties will never be able to defeat the security measures or use your personal information for improper purposes. In the event that your personal information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with all applicable laws.
WHEN WE DISCLOSE YOUR PERSONAL INFORMATION
In Connection with Legal Process or Investigation
OneControl may also disclose your personal information to a third party if required to do so by law or if, in good faith, OneControl believes that such action is necessary to: (i) comply with the law or with legal process or to the extent required to protect national security; (ii) protect and defend legal rights or prevent fraud; (iii) protect against abuse, misuse or unauthorized use of OneControl's products or services; (iv) protect the personal safety or property of personnel, users or the public; or, (v) to auditors or lawyers as required for the limited purpose of conducting audits or corporate due diligence.
Protecting the privacy of the very young is especially important to OneControl. For that reason, and in accordance with the Children's Online Privacy Protection Act, we never collect or maintain information at the Sites from those we actually know are under 13, and no part of the Sites is structured to attract anyone under 13.
ACCESSING AND UPDATING YOUR INFORMATION OR OPTING OUT COMMUNICATIONS FROM ONECONTROL
OneControl takes reasonable steps to ensure that your personal information we process is accurate, complete and current by using the most recent information provided to us.
ATG Informatics India Private Limited
You may contact OneControl at the above address to opt out of our sharing your information with any third party, however such a request may impair your system’s functionality or our ability to provide you with certain services.
QUESTIONS OR CONCERNS
If you have any questions or concerns about this policy or your information, please email us at firstname.lastname@example.org
OneControl connects all your appliances in one place, gives you comfort, savings, safety and security at your finger tips just with retrofit devices, a remote, a mobile application and voice based assistants